Palace Of Chance Review
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Currencies USD Languages English. Mobile Casino The website of Palace of Chance Casino is developed with the purpose of user-friendly and mobile friendly gaming interface.
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View all Promotions. Q1 What is the legal age and requirements for sign-up at Palace of Chance casino? Q2 What are basic system requirements to play at Palace of Chance casino?
Q3 Can I switch from Free play to Real Money deposits at Palace of Chance casino? Q4 What is Palace of Chance casino comp points and how to earn them?
Q5 Can I track my gaming and transaction history at Palace of Chance casino? However, that said, they do have a rather high wagering requirement for bonuses and the uncertainty around payout speed is a large drawback.
It is for this reason we have decided to rate Palace of Chance casino three out five. Your email address will not be published. Palace of Chance Casino Review 4.
Play Now. Overall Rating. Mobile Gaming. Banking Options. Customer Support. Very Good. Palace of Chance is another casino that is owned by Virtual Casino Group.
Interestingly, the company is based in Costa Rica. Another key point about the Palace of Chance casino is powered by Realtime Gaming.
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No reaction from the casino, no more update ever since. Black points: 60 1 for this casino. The player won from a no deposit bonus.
The player tried to write to the casino support many times but he has got no reply. His winning was simply taken out of his account.
Later he got different answers from the support. He was told that a manager would call him soon but no one tried to reach him. Uncertain case and unprofessional comunication from the casino's side.
Delayed payment- waiting for more than one month, unknown status of the payment. The player did not play with a bonus.
He requested a withdrawal on 22nd of February, one month later he still did not received anything.
After a successful verification process player was still unable to get his winning. No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not.
The player placed this complaint after 3 weeks of waiting for his payment. The reason given was that the casino was changing the management. Later we had no answer from the casino or from the player's side.
We are unable to decide what was the reason of it or if the player got paid. One month later the player was still not paid.
Unfortunately, in February , there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.
The player was promised to be paid in 2 weeks. Then he waited over 2 months, no clue if he was paid or not. This payment was pending since December In February still no outcome.
Delayed payment, no response from the casino. Delayed payment, customer support was confusing. The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.
Black points: 39 1 for this casino. Dianna complained about not receiving the payment. She mentioned also unclear bonus conditions, which were not stated in the offer.
However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.
Delayed payment after promising the player that his payment would never be late again. The outcome of this case stayed unclear, we have no clue if this customer was paid or not.
The player was unable to get any information regarding his delayed payment. The player just received an email saying his request had been declined, no reason given.
Delayed payment from February No information or excuse from the casino, the player had been waiting for more than one month. The player was waiting to be paid and was unable to get any reasonable response from the support.
From this insufficient communication from the casino's side, the player was one of many frustrated customers. Withdrawal stayed requested and we do not know the outcome of this case.
Complaints on related Planet 7 OZ Casino Unspecified weak relation. Black points: 75 for this casino. The player from Australia has requested a withdrawal more than three weeks ago.
It has been pending since. Casino stopped responding. We closed the case as unresolved because the decision of the casino was against our fair gambling codex.
Complaints on related Captain Jack Casino Unspecified weak relation. Black points: 11 for this casino.
Player's account got blocked and their money confiscated without any explanation from the casino. After the player requested a withdrawal, it was declined and their money was returned to their account.
But soon after that, the player's account got locked and they were also blocked from the sister sites.
No further information is available ever since. Black points: 8 for this casino. Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.
Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours.
However, the player didn't receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything.
The case is uncertain, we couldn't decide as none of the sides provided any evidence. Black points: 7 for this casino. Player's withdrawal request was denied due to unknown reasons.
After the player submitted requested documents for verification 3 times in the row, the casino was still declining it.
The player had the same problem with the casino previously and once they complained publicly, their winnings were paid to them. But this time, it was different because the casino wouldn't respond to them.
No other details are available after this. Show 2 similiar complaints with black points in total 15 for this casino. The player requested a withdrawal but it was delayed due to unknown reasons.
There is no other information available. Delayed payment. The player received only some of his money 1 of 2 withdrawals after almost 2 months, the casino claimed there was just 1 withdrawal from his account.
An uncertain case, no evidence shown. His withdrawal was approved on March 9th, , but it had been delayed. After complaining, the player received his winnings on April 21st, He received a response from the casino only after complaining multiple times.
No further evidence was provided by either side. No valid reason or excuse was given by the casino. German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason.
After a week, the casino replied they couldn't access his documents for verification. There was no further response from either side. In this uncertain case, we couldn't decide if the casino had a valid reason for delaying the withdrawal requests.
Show 2 similiar complaints with black points in total 2 for this casino. Complaints on related Royal Ace Casino Unspecified weak relation.
Black points: 84 for this casino. Player was accused of multiple account holdings. After the player won while playing with a bonus, they were accused of multiple account holdings.
The player claimed they had only one open account. No more details are available. Delayed payment, unclear case, the player had been claiming his winning for 8 months.
The casino didn't react to his requests via phone, email or chat. The player was considering a legal action against the casino.
Despite providing all the necessary documentation for withdrawal, the casino was not replying to his requests and have blocked his account. Player just got one reply saying the casino representative was out of office and would get back to him ASAP.
The player was considering legal action against the casino. No other updates since. Black points: 15 1 for this casino. Despite showing proof of processed transaction the casino insisted on its non-reception.
The player requested a withdrawal but the casino kept asking him repetitively for new proofs of identity, delaying the payout request.
In the end, the casino said that they had never received the deposit necessary for a valid play from the player. The player showed a proof that the deposit had been deducted from his bank account.
The casino stopped communicating. Show 1 similiar complaints with 15 black points in total 1 for this casino. Player had been waiting for more than 3 months for his withdrawal request to be paid out.
The player complained it had been more than 3 months since his withdrawal request got approved and he'd been waiting for a cheque payment.
The casino was unresponsive. Black points: 85 2 for this casino. Player's account got verified, then he was asked to renew his driver's license due to it's approaching expiration.
The player thought the casino was giving him a run-around and was stalling his pay-out. The casino didn't react to this complaint. Black points: 30 1 for this casino.
Identity verification issue, casino required more documents, player refused to provide them. The player complained that in order to validate a withdrawal request the casino asked for supplementary identity documents, the driver's licence had not been accepted as proof of identity.
However, the player felt it was not secure to send that kind of sensitive information to more parties and refused to do so.
The casino was unresponsive to contact attempts in order to discuss this issue. Delayed withdrawal due to repetitively incomplete documentation.
The withdrawal request had been repetitively delayed due to continuous requests to send the most recent verification documents. Each time the documents processing took several weeks and the player felt this was a neverending story.
The casino stopped communicating with the player and didn't react to this complaint either. Show 3 similiar complaints with black points in total 4 for this casino.
Delayed payment, the player received only half of his winnings. He received half of the winnings after 6 weeks. Later on, the casino replied about the casino representative being out of office.
Then the casino claimed they had sent out the second half of the winnings by a bank transfer, but the player said he had never received the money.
We don't know whether the player has ever received the entire amount of his winnings. Black points: 61 1 for this casino. Withdrawal took too long, a check received after complaining publicly was refused by the bank.
Player was waiting for the payment of his winnings for over a month. Casino replied it had been processed, but until he made a public complaint the player didn't receive anything.
He then received a payment by check, however, it was refused by his bank. According to the last update, the player was in contact with his bank, trying to solve the issue with the check.
It is so far unknown whether the player received his winning or not. Show 1 similiar complaints with 61 black points in total 1 for this casino.
Slow payments. He had several unpaid requests pending on his account, which have already been approved. He complained that he had to wait weeks or even months for his withdrawals.
The casino replied to his complaint and informed him about his next incoming payment. The player provided a chat transcript with the casino support confirming sending money to the processor.
No reply from the player about the actual status so far, he has probably received the money. Misunderstanding — credit card used for the deposit had expired, there were issues with approving a new card to get the withdrawal processed.
Player had issues with getting his withdrawal approved because there was a misunderstanding concerning his credit cards. He made a deposit using one credit card, which had expired since depositing the money.
The player sent a new credit card details to the casino for verification, so that he could receive his winning. The casino assigned this to their fraud department.
Finally, the casino informed about working on this issue in cooperation with the player. The winning should be paid out soon or have been already paid out.
Complaints on related Slots Garden Casino Unspecified weak relation. No reaction policy, passive regulator. Black points: 2 for this casino.
The player's account was closed while their withdrawal request was still pending. There is no further information available and the complaint remains unresolved.
Black points: 97 2 for this casino. The casino became irresponsive to the mediator and the player. No other information is available ever since then and the complaint was left unresolved.
The player requested a withdrawal but it had been delayed for a while and the casino presented the player with different excuses whenever they asked for an update.
There is no information available on whether the player received their winnings or not. Disputed amount: R6, bonus money. Complaints on related Grand Fortune Casino Unspecified weak relation.
Black points: 63 for this casino. This player's withdrawal had been delayed without an explanation or a reason for a long time.
There is no update available but the complaint remains unsolved. Casino responded that they would look into this complaint but there wasn't a second reply from the casino.
Based on this we couldn't be sure how it ended, whether player had been verified or his claim had been rejected. Show 2 similiar complaints with 99 black points in total 2 for this casino.
Delayed payment, but aproved by the casino representative. Casino representative responded with the approval of documents and payment, player didn't confirm whether he got paid.
Player complained that his withdrawal request was rejected. He didn't understand why because he sent to the casino the same documents for verification that he was always sending to other similar casinos and the documents were always accepted.
Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame.
No reaction from the casino, no more update since then. This complaint is consistent with this players' customs within this group. He got paid in previous complaints Raging Bull casino after the usual delay.
Confirmed payment by the casino, but still delayed. Payment aproved, but not delivered in timely manner, there was no confirmation as to when it was received by the player.
Black points: 74 2 for this casino. Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Casino asked for a phone verification, the next day they asked for it again. Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled.
Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.
However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.
Show 2 similiar complaints with 48 black points in total 2 for this casino. Player didn't receive payment, but he was not from a targetted country.
Player was listed as playing from UK, and as such he couldn't play with any free money bonus. Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Planet 7 Casino Unspecified weak relation. Black points: 59 for this casino. The player had his withdrawal denied and his funds were seized, too, without an explanation from the casino.
The player, Quentin89, complained that after he made a withdrawal request, it was denied and all funds were seized from his account. Player didn't understand why and contacted the casino but received no explanation.
Finally, a higher casino mediator replied to his complaint and it has probably been resolved. There is no update available at this time.
Long verification process without getting any answers from the casino. The player, Matt, made a request for withdrawal, sent over the necessary documentation for verification several times, but got no confirmation from the casino.
On one occasion, they canceled some of his winnings for a reason of not playing according to the rules. The player asked for an explanation, but none was given.
Black points: 6 for this casino. Lucky 8's. Roaring Twenties Bingo. Bonus Bingo. Caribbean Hold'em Poker. Face Up Match Play Super Texas Hold 'Em Bonus Poker.
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